An Innovative Approach for Managing Competence: An Operational Knowledge Management Framework
نویسندگان
چکیده
In the present paper we shall present a general framework to manage a part of the company’s knowledge that is the Operational Knowledge (OK). Moreover, we shall analyze the main differences between traditional Knowledge Management perspective and our Operational Knowledge Management approach. Afterwards, we present a case study on the Operational Knowledge Management (OKM), defined and developed during 2001 and 2002 for Telecom Italia Mobile (TIM), one of the largest European cellular operators.
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تاریخ انتشار 2003